The Support Center is our main support channel. Our support team constantly monitors all incoming traffic and we try to process requests within 48 hours. Questions answered here are publicly available to other users of AlterNET community, so we encourage you to search through the knowledge base before asking your question - there is a chance it might be already answered.
You may ask any questions you have related to our products and services, as well as provide any feedback/suggestions related to our products.
At the present moment all communications in this Support Forum are publicly visible. If you want to send sensitive information, please contact us at email@example.com instead.
Please refrain from posting any spam and other commercial communications, viruses or other malicious code, any hateful, threatening, adult content, any personal or financial information.
Please do not intimidate, or harass any other user or support staff. Please refrain from using strong language.
Violation of these rules may result in post being deleted and login credentials being revoked.