# DOWNLOAD PURCHASE

**URL:** https://forum.alternetsoft.com/t/download-purchase/209
**Category:** AlterNET Studio Support
**Tags:** license
**Created:** [May 11, 2017, 12:00am UTC](https://forum.alternetsoft.com/t/download-purchase/209 "2017-05-11T00:00:00Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![rhoward](https://forum.alternetsoft.com/letter_avatar_proxy/v4/letter/r/606060/32.png) [@rhoward](https://forum.alternetsoft.com/u/rhoward)
#### Post date: [May 11, 2017, 12:00am UTC](https://forum.alternetsoft.com/t/download-purchase/209/1 "2017-05-11T00:00:00Z")

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I am getting this error when I click the download purchase link:  
"ERROR: File cannot be downloaded at this time. Please contact the website where you purchased this product from."  
Rich

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### Author: ![andrew.medvedev](https://forum.alternetsoft.com/user_avatar/forum.alternetsoft.com/andrew.medvedev/32/28_2.png) [@andrew.medvedev](https://forum.alternetsoft.com/u/andrew.medvedev)
#### Post date: [May 11, 2017, 12:00am UTC](https://forum.alternetsoft.com/t/download-purchase/209/2 "2017-05-11T00:00:00Z")

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Hi Rich,  
I have send you working download link via email.  
Regards,  
Andrew